Frequently Asked Questions

Nibia is Nigeria's leading food e-commerce platform that makes quality food accessible to everyone. We offer curated food bundles, flexible payment plans (Pay-Now, Price-Lock, Pay Small-Small, Pay-Later), and a rewards system. Simply browse our bundles, choose your payment plan, and get delivery to your doorstep.

Yes, you'll need to create either a Family Account (for personal shopping) or a Business Account (for restaurants, caterers, and corporate buyers). Registration is quick and free – just provide your basic information to get started.

We currently serve 14+ cities across Nigeria! Pilot cities enjoy same-day or next-day delivery, while other cities receive delivery within 3-5 working days. We're continuously expanding our network to serve more Nigerians.

Pay-Now: Get delivery in 6-24 hours. Price-Lock: Lock today's prices for up to 30 days (min ₦50,000). Pay Small-Small: Spread payments over 1-16 weeks or 1-4 months. Pay-Later: Shop now, pay within 30 days (subject to credit approval). Each plan is designed for different budgeting needs.

Pay Small-Small lets you spread your payment over time. Choose weekly (1-16 weeks) or monthly (1-4 months) installments. Your payments are held securely in FoodSafe, and delivery happens after you complete your payment plan. It's perfect for budgeting and ensuring you never run out of essentials.

Pay-Later eligibility is based on your Nibia credit score. New users can build their score by completing Pay-Now or Pay Small-Small orders on time. As your score improves, you'll unlock higher Pay-Later limits and better terms.

Missed payments may result in order cancellation. If you need to cancel, you'll receive a partial refund (total paid minus any commissions already distributed). We recommend setting payment reminders to avoid missing deadlines.

Earn Food Points by: 1) Using Price-Lock on eligible orders, 2) Referring friends and family (earn on their first 3 purchases), 3) Participating in seasonal promotions. Pro-Affiliates who refer 100 users with ₦600,000 combined purchases earn unlimited commissions!

Absolutely! Food Points work just like cash on Nibia. Use them to pay for entire orders, combine with Food Money (NGN) for partial payments, or cover delivery costs. They never expire as long as your account stays active.

Food Money is Nigerian Naira (NGN) stored in your Nibia wallet. Food Points are our loyalty currency earned through rewards and referrals. Both can be used for purchases, and you can combine them for maximum savings.

Pilot cities: Same-day or next-day delivery. Other cities: 3-5 working days. For Pay Small-Small orders, delivery happens after you complete your payment plan. Price-Lock orders deliver within 24 hours after the lock period expires.

Delivery costs are based on: 1) Total weight (kg) of your order, 2) Your delivery location (zone/area within city), 3) Express delivery option (if selected). Many of our exclusive subscription bundles come with FREE delivery for pilot cities!

Yes! Track all your orders in real-time through your account dashboard. You'll receive SMS and app notifications at every step, from order confirmation to delivery. For Pay Small-Small orders, monitor your progress in FoodSafe.

Contact our support team within 24 hours of delivery with your order details and photos. We'll investigate and provide a resolution within 48 hours – whether that's a replacement, refund, or account credit. Your satisfaction is our priority.

These are specially curated bundles by our team, designed for different seasons and family needs. They come with free delivery for pilot cities and are available on flexible payment plans. Perfect for families who want quality food without the hassle of shopping for individual items.

Currently, our bundles are pre-curated for optimal value and quality. However, you can purchase multiple bundles and combine them to suit your needs. We're working on customization features for future releases!

We guarantee: 1) Products meet described specifications, 2) Proper storage and handling, 3) Appropriate expiration dates, 4) Authentic products from verified sources. All items are quality-checked before delivery.

Your credit score is built through timely payments, completed payment plans, and consistent shopping. Higher scores unlock: increased Pay-Later limits, extended payment terms, exclusive offers, and priority support. It's our way of rewarding responsible shoppers.

Absolutely. We use industry-standard encryption and secure payment partners. We never store complete card details. All transactions are processed through certified payment gateways that comply with international security standards.

You can only have one account type per user. However, if your needs change (e.g., your family business is growing), contact our support team to upgrade your Family Account to a Business Account and unlock wholesale benefits.