Delivery & Return Policy

Delivery Policy

Last Updated: 1st January, 2026

Delivery Cost Breakdown for Pilot Cities Via the Nibia Riders Network

Weight RangeEstimated Cost (₦)Description
0 – 12.5 kg₦2,300Small packages
12.6 – 25 kg₦3,300Medium orders
25.1 – 50 kg₦4,200Large orders
50.1 - 100 kg₦5,800Bulk Orders

Delivery Cost Breakdown for Other Cities Via GIG Logistics

Weight RangeEstimated Cost (₦)Description
0 – 12.5 kg₦8,000Small packages
12.6 – 25 kg₦10,000Medium orders
25.1 – 50 kg₦14,000Large orders
50.1 - 100 kg₦26,000Bulk Orders

Weekly Delivery Schedule (Pilot Cities)

DaysOrder PeriodDelivery Period
Mondays to Fridays12am to 12pmSame day Delivery
12 pm to 12amNext day Delivery
Saturdays12am to 9amSame Day Delivery
10am to 12pmNext Monday
SundaysAll dayNext Monday

Weekly Delivery Schedule (Other Cities)

Mondays to Sundays - 3 to 5 working days

Important Notes

  • Please ensure your delivery address and contact details are correct. We cannot change them once the order is shipped.
  • If delivery fails due to incorrect details or recipient unavailability, re-delivery charges may apply.
  • Unforeseen delays (e.g., bad weather, logistics issues) will be communicated promptly.

Return Policy

We care about your satisfaction and aim to deliver the best experience. Here's how we handle returns:

1. Quality Issues

If you're not satisfied with a product, please:

  • Report the issue within 6 hours of delivery.
  • Share clear photos or videos to support your claim.

2. Exemptions

We can only consider returns and replacements if a valid complaint is made within 3 hours of delivery and confirmed by our team.

3. How to Follow Up

If your replacement has been approved but you haven't received it yet:

Kindly reach out to us at:

4. Return Transport Costs

  • If there's a confirmed issue with your order, Nibia covers the return cost.
  • If you cancel or change your mind after placing an order, you'll cover the transport cost.